What to do in the event of an incident

What to do in the event of an incident

1.  In the event of damage or loss of property:-

  • Ensure that the remainder of your property is not exposed to further loss or damage;
  • Immediately contact Comsure Insurance Brokers;
  • If the loss is a result of burglary, theft or malicious damage notify your local police station immediately;
  • Proceed with obtaining quotes for the repair and/or replacement of the damaged or lost property

In the event of a major loss, your insurer will appoint an assessor to inspect the damage and authorise repairs/replacement.  In the meantime, do not dispose of any salvage without authorisation from your Insurance company or the assessor appointed to act on their behalf.
 
2. In the event of a claim made by a third party:

  • DO NOT ADMIT LIABILITY UNDER ANY CIRCUMSTANCES;
  • Ask the third party to submit their claim in writing
  • Immediately contact Comsure Insurance Brokers
  • Forward all documentation received to Comsure Insurance Brokers

 
3.    In the event of damage sustained to insured motor vehicles:

  • DO NOT ADMIT LIABILITY UNDER ANY CIRCUMSTANCES;
  • Immediately contact Comsure Insurance Brokers as some Insurance Companies allow telephone lodgement of motor vehicle claims;
  • If you have a preferred repairer obtain one (1) quote for repairs, otherwise contact Comsure Insurance Brokers for the name of the Insurers recommended repairers in your area;
  • For claims lodged via this office, please forward all documentation including the claim form to Comsure Insurance Brokers;